4 D E A L E R I N FO R MAT I ON This catalog is for the exclusive use of motorcycle and powersports equipment dealers only. HELMET HOUSE, LLC. reserves the right to refuse shipment to any persons or company that cannot provide evidence of being an actual retailer or wholesaler in the motorcycle or powersports equipment industry or does not follow our terms, conditions and guidelines. CATALOG HELMET HOUSE, LLC. hereby advises and notifies our US retail dealers offering Tourmaster, Cortech, NORU, HJC, Alpinestars and/or SHOEI products that written Dealer Guidelines and Advertising Policies apply to these products. Dealers’ sales policies, promotion and/or advertising of Tourmaster, Cortech, NORU, HJC, Alpinestars and/or SHOEI products must comply with these guidelines and policies. Copies of the Guidelines and Advertising Policies may be obtained from your sales representative or directly from Helmet House at 1-800-421-7247 or http://dealer.helmethouse.com. GUIDELINES
All prices are subject to change without notice. We reserve the right to ship all orders at the prevailing price at time of shipment. Always check the invoice for the current dealer price.
Every effort will be made to ship orders complete the day they are received. If no instructions are received with your order, we will ship by the most reasonable means according to the size and shipping weight of your order.
Freight policy varies based upon order size and dealer annual volume. Please contact your district manager for details. All goods are carefully packed and are in good condition when shipped from Helmet House. Any claims regarding the shipment of damaged goods must be made immediately to the shipper. CLAIMS All merchandise distributed by HELMET HOUSE, LLC. will be warranted in accordance with manufacturer’s own terms of warranty only. WARRANTY Please indicate if you wish “out of stock” items to be back ordered or cancelled. We do not pre-pay freight charges on back orders under $400.00 of shippable merchandise. BACK ORDERS All goods being returned to HELMET HOUSE, LLC. must be accompanied by a returned goods authorization number furnished by our office. We must be notified within 5 days of receipt of goods about incorrect or defective merchandise. If we are in error concerning items, appropriate credit will be applied to your existing account. If returned current merchandise was ordered incorrectly, a 20% restocking fee and freight will be charged to your account. Helmets returned to us must have the protective shield covering intact, all tags still attached and must be properly packaged in its original shipping bag, helmet box and an additional outside box to prevent damage — there should be NO exposed surface area of the helmet when bagged properly. All product returns must be accompanied by the original invoice number, all original product documents, manuals, warranty card, hangtags, etc. and be in original packaging suitable for resale. Closeout or sale merchandise may not be returned. Only account credit will be provided for returned merchandise. ABSOLUTELY NO CASH REFUNDS WILL BE MADE. RETURNS Only current product, and product that has been purchased in the previous 90 days of being discontinued, that is suitable for resale may be considered for stock rotation. A replacement ratio of 2/1 order to return value must be placed at the time the return is requested. Product must be in saleable condition as stated in returns. STOCK ROTATION HELMET HOUSE, LLC. has no minimum order requirement; however, a service charge of $8.50 will be added to any order of $50.00 or less. MINIMUM ORDER HELMET HOUSE offers a dealer-only internet-based product ordering system at www.helmethouse.com. Dealers may check stock, ordering history, order tracking, sale items or submit orders online in real time, 24 hours a day, 7 days a week. Please contact customer service for setup information. Direct order submission is available using several Dealer Management Systems. HELMETHOUSE.COM B2B WEBSITE Drop ship service is available. Please contact your District Manager for details. DROP SHIP ORDERS
TOLL FREE: 1-800-421-7247
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